The autopulse platform (b)(4) was returned to the manufacturer for evaluation.Visual inspection was performed which found that the top cover, front enclosure and bottom enclosure were damaged.Functional testing was performed and the customer's reported complaint was unable to be duplicated.The platform was power cycled and no faults were found with the lcd display.A review of the platform's archive was performed and no faults or errors were observed on the reported event date (b)(6) 2015.Based on the investigation the parts identified for replacement were the top cover, front enclosure and bottom enclosure.No repairs were made to remedy the customer's reported complaint.The lcd display however, was replaced as a precaution.In summary, the customer's reported complaint was not confirmed as the issue was unable to be duplicated during functional testing.The device was powered on approximately 15 times and the reported complaint was not observed.Since the reported complaint was unable to be confirmed, a root cause could not be determined.
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