Patient Problem
No Known Impact Or Consequence To Patient (2692)
Event Date 05/15/2015
Event Type
malfunction
Event Description
Hill-rom received a report from the account stating the nurse call would not work.The bed was located at the account.There was no patient/user injury reported.This report was filed in our complaint handling system as complaint #(b)(4).
Manufacturer Narrative
The hill-rom tech found the nurse call cable and pendant had failed.A search of the hill-rom maintenance records did not show hill-rom performed preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.The tech replaced the cable and pendant to resolve the issue.Based on this information, no further action is required.