Investigation findings: the work order was reviewed for discrepancies that would have contributed to the reporting issue.No discrepancies referencing raw material (b)(4), lot number 1197339, were identified.Raw material (b)(4) is supplied to deroyal by (b)(4).The 2013-2015 scar/snl logs were reviewed for similar complaints.No similar complaints for the raw material were identified.(b)(4) has been issued to (b)(4) and is due on 06/05/2015.Follow-up was performed on 06/01/2015 as a reminder of the scar due date.The scar response was initially received on 06/05/2015 and accepted on 06/12/2015.Representative samples of the finished good and lot number reported were obtained after the scar response was provided.Additional communication between the qc complaint specialist and the vendor has occurred to notify them of the sample availability.It has been requested that after the receipt of the sample and evaluation that the scar be updated.Once this occurs, the complaint will be reopened for updates.Correction: a replacement has been provided.Root cause analysis: scar: a true root cause was unable to be determined to a sample or pictures not being provided.The flaking issue is unable to be verified.A review of the dhr for the lot number was reviewed and no discrepancies were recorded.The product may have had abnormal damage and caused the product x-ray element to flake.Corrective action and/or systemic correction action taken: scar: the complaint information was forwarded to our facility to increase awareness for a similar incident.All operators need to inform the supervisor of any discrepancy immediately.Continue to strictly work according to factory sops to monitor and control the production manufacturing process.To ensure the factory's inspection procedures are effective, we have instructed our inspectors to pay special attention when performing inspections of the in-process and finished product.We will continue to monitor for any developing trend for this issue and implement additional corrective/preventive actions as necessary.Training has been conducted.Training record numbers: (b)(4) and (b)(4).Preventive action: scar: a preventive action has not been taken.Investigation is complete at this time.This report will be updated if more information becomes available.
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