The autopulse platform in complaint was returned to zoll on 06/03/2015 for investigation.Investigation results as follows: visual inspection of the returned platform was performed and found the following: the head restraint wires were cut, the battery lock clip was bent, the screws on the load plate and bottom enclosure were missing, the battery connector and front enclosure were damaged.The reported complaint that the load plate screws were missing was confirmed during visual inspection.Upon opening the platform, damage from water ingress was noted.Further investigation could not be performed due to the water ingress.It was also observed that the shaft would not rotate, thus confirming the reported complaint that the shaft was stuck.The platform was unable to undergo initial functional testing as it was unable to power on.A review of the platform's archive data was unable to be performed as the data could not be downloaded since the platform did not power on.In summary, the reported complaints that the shaft was stuck and that the load plate screws were missing were confirmed during visual inspection.Upon opening the platform, damage from water ingress was noted.Further investigation could not be performed due to the water ingress.The root cause of the damaged head restraints may have been due to the user cutting them.The root cause of the stuck shaft could not be determined.
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