The customer reported that there was an unusual odor coming from a coulter ac·t diff 2 analyzer while the instrument was idle.There were "card read" error messages reported by the customer at the time of the event.Erroneous patient results were not generated and there was no change or effect to patient treatment in connection to the event.There was no impact to patient results and controls.There was no smoke, sparks, arcing or flames reported by the customer.The fire department was not called and there was no medical attention required by any operator.
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A field service engineer (fse) evaluated the instrument on 06/03/2015.The fse confirmed card reader errors were due to a melted card reader cable ribbon.The fse replaced the display assembly with the original card reader, but the errors continued.The fse replaced the card reader, resolving the errors.The repairs were verified per established service procedures.(b)(6).
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