Attempts have been made to retrieve additional information about the event and device.The additional information will reportedly be forwarded to depuy synthes mitek however it is not known if it will be received within the 30 day reporting requirement, therefore, depuy synthes mitek would like to file this initial medwatch report at this time.When and if additional information is received it will be reflected in a follow-up medwatch report.
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The complaint device was returned and forwarded to a supplier for evaluation.Visually, the device had no anomalies.The inspection revealed that the unit passed all diagnostic tests, function tests, and is fully operational.The reported condition could not be replicated and could not be confirmed.As a note, servicing was done on the device to replace worn out fingers on the complete pressure adjusters as a preventative maintenance.Further, a review into the depuy synthes mitek complaints system revealed no other complaints for this serial number released for distribution.We cannot discern a root cause for the reported failure mode.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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