The mfr received the product in question for evaluation.A broken closing assy was found.Due to the defect on the product, the necessary tests were not possible to be performed.Therefore the device had to be sent to a supplier for repair as well as further testing and calibration.During the suppliers investigation the reported failure "flow measurement out of threshold of tolerance" could be confirmed.It was caused by liquid, that was found within the flow-sensor, that also led to the loss of adherence of the ceramics.The source for the liquid is unknown.The flow-sensor was replaced.In addition the iron ring of the "magnet-coupling" was found to be loosened due to a drop/fall of the drive.The iron ring of the "magnet-coupling" was refastened and as a precaution both bearings were replaced.The broken closing assy was also replaced.The device was tested and recalibrated and meets all mfrs specifications.Based on the information available to the mfr at this time the reported failure "flow measurement ou of threshold of tolerance" could be confirmed and was caused by liquid within the flow- sensor.However, the source of the liquid could not be determined.
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