A customer in (b)(6) initially reported their thinprep 5000 processor failed to read the barcode and requested service from hologic inc.Hologic dispatched a field service engineer (fse) to investigate the incident.The fse determined the instrument mismatched the slide and vial id.There was no delay in patient diagnosis, no misdiagnosis and the patient was not recalled as a result of this incident.The sample was reprocessed with the correct sample identifier etched on the slide.This is considered a reportable event since the thinprep 5000 processor did not perform as intended and this could potentially lead to a misdiagnosis.
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