Customer initially reports carb bite insert fractured off during routine use.On 6/24/15 customer reports these two devices broke on two separate cases and he has no information regarding date, patient identification etc.He is making a general complaint that the device broke when tightening chest wires after open heart surgery.Part was retrieved immediately and easily, in each case, from outside the chest cavity and was matched exactly to devices.No harm to patients.
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On 07/16/2015 integra investigation completed.Method: failure analysis - returned instrument/product condition.There were two needle holders in used condition, not showing any unusual markings.The returned needle holders showing wear, staining/discoloration, scratches and broken inserts.Upon visually inspecting the needle holders, it is noticed that there is staining and discoloration within the handle and insert area.It appears the damage to the insert started out as a fracture leading to the breakage.This type of damage is usually the result from improper processing.Device history evaluation - dhr review was completed with all history available.Nonconforming product report/nonconforming material report history: none.Variance authorization/deviation history: none.Engineering change order/manufacturing change order history: there is no applicable engineering change order/manufacturing change order history.Corrective action preventive action history: none.Health hazard evaluation history: none.Conclusion: the complaint report has been confirmed, the root cause has not been identified as a workmanship or material deficiency.
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