Integra has completed their internal investigation on (b)(6) 2015.The additional investigation activities included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: device history record reviewed for s-611 manufactured on 07/17/2007 show no abnormalities relate to reported incident found.This device passed all required inspection points with no associated mrr¿s, variances or rework.This device was last serviced on 12/05/2012.A two year look back for this reported failure for this product id shows that (b)(4) complaints were received including this case.Conclusion: in summary we are unable to confirm or duplicate the end users experience.The returned unit passed all functional testing requirements, however general maintenance is required as this device was manufactured in 2007 and last serviced in 2012.
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