The unit returned was received with the original label; therefore the lot number was confirmed.However, the blister package was not received, thus there was no way to observe any hole in the package or box as noted in the event description and received information.Thus, the damaged package condition could not be confirmed.There was no anomaly detected on the received unit nor any evidence that could support a hole in the box.No functionality testing is required due to investigation is related to package integrity.Probable root cause for the described condition can be associated, but not limited to: severe shipping conditions; incorrect or inadequate packaging; improper storage.There is no evidence to rule out none of the above thus root cause will remain as a multi-factorial of the three listed above.There were no delays, no additional medical intervention and no adverse effects reported in this event.Actual occurrence and severity are within predicted acceptable threshold.Risk is ranked as acceptably low.Procedures are in place to mitigate occurrence.The ifu contains instructions and warnings to the user regarding proper operation of the product.The product was not returned for investigation therefore the reported failure mode was not confirmed.The failure mode will be monitored for future reoccurrence.
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