It was reported to the manufacturer by the distributor, per the distributor the patient fell from the lift due to the cylinder tubing (hydraulic jack) slipping.Patient then fell to the floor causing injury.The patient was transported to the hospital and had to have surgery.The patients' sister, shirley mason, is the caregiver and operates the lift.The patient has been in possession of the lift since 2012.Carr rehab (distributor) sent a technician to investigate the lift.Per the technician, everything seemed working.The hydraulic jack was replaced to be safe.Maintenance was performed in (b)(6) 2015 on the lift due to the knob being loose.The technician found that the nut was loose on the jack knob.The family is responsible to perform maintenance checks on the lift and can call carr rehab to schedule maintenance if an issue is found.Complaint# (b)(4) were entered into our system to have the hydraulic jack returned to joerns for investigation.As of this writing, the hydraulic jack has not been returned.
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