The customer contacted the siemens customer care center (ccc).During troubleshooting, the ccc specialist determined that the microsample cup was punctured by the sample probe because of improper level sensing due to the operator using the incorrect sample rack for the tube top sample type.The ccc specialist informed the operator that the approved sample rack for that tube type must be utilized.The operator cleaned the sample probe and performed a dispense test and verified that there were no further issues.The cause of the sample probe puncturing the sample cup was a user error.The instrument is performing according to specifications.No further evaluation of the device is required.
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