(b)(4).Method: the complaint mr850aek respiratory humidifier, 900mr806 heater wire adaptor, 900mr860 temperature/flow probe, and the rt330 optiflow junior tubing kit were returned to fisher & paykel healthcare (fph) service center in the (b)(4).The returned devices were visually inspected and performance checked, as per mr850 product technical manual, by a qualified fph service engineer.The pcb component of the subject mr850aek and the inspiratory limb of the rt330 kit were subsequently sent to fph in (b)(4) for further investigation.Both components were visually inspected and performance tested for 48 hours with known good test mr850 unit and accessories.The performance check was also conducted as per mr850 product technical manual.Results: no physical damage was observed to any of the returned devices when inspected at fph service centre in the (b)(4).All returned devices functioned normally during performance checked, and no alarm or error code was recorded on the subject mr850aek humidifier.No fault was found with the returned pcb component and inspiratory limb when inspected at fph (b)(4).No error code or alarm was observed during the performance check.A lot check revealed no other complaints of this nature for mr850 humidifiers with lot number 111216.Conclusion: the fault reported by the hospital was not replicated during investigation.We are therefore unable to determine what may have caused the reported problem.All mr850 respiratory humidifiers are visually inspected and tested to meet specification prior to being released for distribution, and those that fail are rejected.Following the inspection at fph service center in the (b)(4), the subject mr850aek humidifier was repaired and returned to the hospital after it passed the performance checks specified on the mr850 product technical manual.
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