Brand new never used before equipment shut down after patient was prepped and ready for surgery.Incision to eye was made and scope was ready to be used when it gave an error message of 403.Spoke to rep at the time stating that this is something that cannot be fixed over the phone and that the procedure would have to be cancelled and rep/tech would have to come out next day to fix problem.Patient had anesthesia, recovery and post-op visit for a procedure that was not even completed.She had to return to have the procedure done again.
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