Catalog Number 03337138001 |
Device Problem
False Device Output (1226)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 06/26/2015 |
Event Type
malfunction
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Event Description
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The customer reported that when in routine operation, a sample barcode was incorrectly identified by scanning the barcode with the barcode reader from the analyzer.The date of the event was not clear.A clarification has been requested.When scanning a barcode with the identification number "(b)(4)", an incorrect identification number of "(b)(4)" was reflected on the result printout from the analyzer.When re-scanning the barcode, the correct number of "(b)(4)" was then reflected on the result printout from the analyzer.It was asked, but it is not known if any erroneous results were released from the laboratory.No patients were adversely affected due to the event.According to the customer, their barcode has a check digit format.The customer also stated that the original barcode scanner that came with the instrument was not used.A locally sourced barcode scanner was used with the instrument.
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Manufacturer Narrative
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The date received by the manufacturer was confirmed to be 07/28/2015.
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Manufacturer Narrative
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This event occurred in (b)(6).
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Manufacturer Narrative
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The date the event occurred was confirmed as (b)(6) 2015.
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Manufacturer Narrative
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It was determined that the customer was using a bacode scanner which is not supported by roche.The affected patient barcode was provided for investigation.During investigations, the barcode was scanned on a retention instrument using a roche supported barcode scanner.The correct patient id was entered when the barcode was scanned on the retention instrument.A specific root cause for the issue could not be identified.
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Search Alerts/Recalls
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