(b)(4).One (1) pouch from p/n 382800 durahook 1/4 hook (b)(4) was received not used , closed in original packaging, lot # 73m1400048 was confirmed with received sample, during visual inspection components looked well assembled, rubber bands did not appear to have damage.Functional inspection: pouch was opened to review the rubber bands conditions (undamaged), then rubber bands were fastened to a paperboard, after rubber bands were stretched to full capacity , no quality issues were found during functional testing (rubber bands were not broken), therefore failure mode dry rot reported by customer was not able to be duplicated.Sample received did not confirm the defect reported by the customer "dry rot." a functional inspection was performed and the device worked properly; not broken.Therefore, a corrective action is not required at this time.However, we will continue to monitor trending of similar complaints.
|