The autopulse platform was returned to the manufacturer for evaluation on 08/19/2015.Investigation results are as follows: visual inspection was performed which found that the screw post on the encoder cover and motor cover was damaged.The battery partition cover was also observed to be missing.The physical damages noted during visual inspection are unrelated to the reported complaint of the autopulse platform displaying a "system error, out of service, revert to manual cpr" message.Please note that the autopulse lifeband was also returned for evaluation, however no damages were found during visual inspection.Functional testing was unable to be performed as the platform displayed a "system error" message upon power up of the device.Further inspection identified that the cause of the system error was due to a defective processor pca board.Following replacement of the pca board, the platform performed as intended with no other user advisories or warnings exhibited.A review of the archive data was attempted however the archive data files were unable to be saved as a result of the processor board being defective.Therefore, no data could be retrieved.Based on the investigation, the part identified for replacement was the defective processor board, encoder cover, motor cover, battery partition cover.In summary, the customer's reported complaint that the autopulse displayed a "system error" message was confirmed through functional testing.Further inspection identified that the processor board was defective.The physical damages found during visual inspection are unrelated to the customer's reported complaint.The autopulse is a reusable device and therefore, these types of physical damage can occur due to normal wear and tear and/or physical abuse.After replacement of the parts identified during investigation, the platform successfully passed all final functional testing.
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