The autopulse platform was returned to the manufacturer for evaluation on 08/03/2015.Investigation results are as follows: visual inspection was performed and no visible damages were observed to the platform.Functional evaluation of the returned platform was performed and the customer's reported complaint of the autopulse platform displaying a "check patient alignment" message was not observed.The autopulse platform was run with a (b)(6) large resuscitation test fixture (lrtf) for 45 minutes and no user advisories or warnings were observed.Based on the investigation, no parts were replaced to remedy the customer's reported complaint.In summary the customer's reported complaint of the autopulse platform displaying a "check patient alignment" message was not confirmed.In addition, the reported complaint was not duplicated during functional testing.There were no device deficiencies found during evaluation of the platform which could have caused or contributed to the reported complaint.Therefore, a root cause could not be determined.The platform passed all final testing criteria.
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