The autopulse platform in complaint was returned to zoll on 08/21/2015 for investigation.Visual inspection of the returned platform was performed and found that the front enclosure was damaged.The physical damage found during visual inspection is unrelated to the customer's reported complaint of the platform displaying a "system error" message.A review of the platform's archive data was performed and revealed that there were no sessions on the reported event date of (b)(6) 2015.However, the archive data indicated that a "system error code 132 - internal watchdog timeout" occurred on (b)(6) 2015, thus confirming the customer's reported complaint.The reported "system error" message was also replicated when the platform was powered on for functional testing.Functional testing could not be performed due to the observed "system error" message.Further investigation determined that the pca processor board was defective.Unrelated to the reported complaint, it was observed that the clutch plate was sticky and needed to be deburred.Based on the investigation, the parts identified for replacement were the pca processor board and the front enclosure.In summary, the customer's reported complaint of the platform displaying a "system error" message was confirmed through review of the platform's archive data and was also replicated when the platform was powered on for functional testing.The root cause was determined to be a defective pca processor board.Unrelated to the reported complaint, it was observed that the clutch plate was sticky and needed to be deburred.The physical damage found during visual inspection is also unrelated to the customer's reported complaint.After replacement of all the parts identified during investigation, the platform successfully passed all final functional testing.
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