On 9/23/15 integra investigation completed.Method: failure analysis, device history evaluation.Results: failure analysis - there were 2 cervical rongeurs returned, the first one (3371) showing wear with green/yellow tape markings and the second one (3360) showing wear, purple tape marking missing screw.Not knowing how the rongeurs were handled/maintained during use and while in autoclave, the damage to the instrument is not identified as a workmanship or material deficiency.Device history evaluation - nonconforming product report / nonconforming material report history: there is no applicable nonconforming product report / nonconforming material report history.Variance authorization / deviation history: there is no applicable variance authorization / deviation history.Engineering change order/manufacturing change order history: there is no applicable engineering change order/manufacturing change order history.Corrective action preventive action history: there is no applicable corrective action preventive action history.Health hazard evaluation history: none.Conclusion: the complaint is confirmed, root cause undetermined.
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