The customer reported that they received an erroneous result for one patient sample tested for calcium.The customer stated that the calcium result was underestimated.The sample initially resulted as 9.45 mg/dl on (b)(6) 2015.The customer had the impression that results were recovering low on (b)(6) 2015, so they repeated the sample to check.The sample was repeated on (b)(6) 2015, resulting as 7.56 mg/dl.Both results were reported outside of the laboratory.The patient was not adversely affected.The calcium reagent lot number and expiration date were asked for, but not provided.A specific root cause could not be determined based on the provided information.Additional information required for the investigation was asked for, but not provided.Based on the provided information, a precision issue is apparent.Quality control fluctuations were observed in the provided data.A reagent issue can be excluded since successful calibrations were seen both before and after the incident occurred.The root cause of issue is assumed to be related to system maintenance.
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