The customer's results were not replicated in-house with retention devices.Retention devices were tested with 25 miu/ml cutoff hcg urine control and 3 high level of hcg urine controls (205.2 iu/ml, 208.6 iu/ml, and 216.8 iu/ml); all results were positive at read time.No false negatives were obtained.Manufacturing batch record review did not uncover any deviations or non-conformances.The root cause of the customer's false negative results could not be determined from the provided information and without patient specimen in-house analysis.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.This issue will be subject to tracking and trending.
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