(b)(4).It is unknown if the device sample is available for evaluation.(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not received at our facility.Based on the lot cl12 provided for which the dhr resides at (b)(6) facility, the (b)(4) lot numbers for component 12228 were obtained.Records reviewed showed that there were no issues related to functional issues on the molded component involved in this complaint.No corrective action can be established at this moment since the device sample or pictures of it are not available for evaluation.Customer complaint cannot be confirmed based only on the information provided, to perform an investigation and determine the source of defect reported it is necessary to evaluate the sample involved in this complaint.An attempt to duplicate the failure mode was made but at the time there is no inventory of the involved product code available at the facility and it is not being manufactured at the time.If device sample becomes available at a later date this complaint will be re-opened.
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