The initially reported description of the event was incorrect and was part of the troubleshooting performed by the service representative.The correct failure description is: sorin group (b)(4) received a report that the sorin heater-cooler system 3t displayed multiple error messages during a procedure.There was no report of patient injury.Sorin group (b)(4) manufactures the heater-cooler system 3t.The incident occurred in (b)(6).This medwatch report is filed on behalf of sorin group (b)(4).Soring group received a report that there was a puncture in the patient side tank coil which caused water damage to the compressor.There was no patient injury.The initial event description detailed what occurred during troubleshooting by the service representative.The complaint description that sorin group (b)(4) received was that the sorin heater-cooler system 3t displayed multiple error messages during a procedure.There was no report of patient injury.A sorin group field service representative was dispatched to the facility to investigate.During the investigation, the service representative found that the cooling coil on the patient side was punctured and liquid had damaged the compressor, which caused one of the reported error codes.The unit was requested for further investigation into the root cause of the other reported error code, but due to export restrictions in (b)(6), the unit could not be returned and no further investigation could be performed.The damaged unit has been replaced.A review of the dhr could not identify any concessions, deviations or non-conformities relevant to the reported failure.No trend was identified for this type of issue.Sorin group (b)(4) will continue to monitor the market for trends related to this type of issue.Evaluated on site by sorin service rep.
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