One scd controller compression system was returned for an unspecified issue.Upon triage at a local service center it was noticed there was damage to the power cord and there were exposed copper wires.Initial inspection of the power cord showed it failed to meet operational specifications because it was externally damaged, exposing the internal copper wires which presented an electrical shock hazard.The root cause of the power cord failure can be attributed to rough handling.Power cords periodically require replacement due to age, usage and user damage.The service manual instructs the user to periodically inspect the power cords resistance to ensure its electrical safety.The power cord was replaced to correct the problem.The scd controller was fully tested and passed all operational specifications.The scd controller was manufactured in 2013.A review of the device history record shows this device was released meeting all manufacturing specifications.
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