Integra has completed their internal investigation on 9/29/2015.The investigation included: methods: evaluation of actual device, review of device history records, review of complaints history.Results: this device was manufactured on december 31, 2011.A dhr review of the following work orders with lot code 119 shows that the following lots passed all necessary inspection points without any mrrs, reworks or variances service history: date of service:11/14/2012, reason for repair:routine maintenance; date of service:5/19/2014, reason for repair: routine maintenance.No manufacturing or design related trend has been identified.Conclusion: the returned device was received for routine maintenance and not as a complaint therefore the root cause to the end users reason for return cannot be determined.This device was serviced and after maintenance the unit in question passed standard inspection and the torque registered properly.
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