Model Number 9XT |
Device Problems
Break (1069); Compatibility Problem (2960)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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A returned was issued and the product was evaluated upon receipt.Complaint confirmed for the seat to floor height was 13.5 inches, not the expected 14.5 inches.The root cause was a broken weld at the right headtube due to a manufacturing defect.
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Event Description
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Dealer states that the seat to floor height does not measure 14.5 inches.The caster is also broken.
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Manufacturer Narrative
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(b)(6) - the device was returned for an evaluation.That evaluation determined that the complaint was confirmed for the seat-to-floor height not measuring 14 1/2 inches, the headtube having a broken weld, and the side frame having the incorrect number of axle lugs.Any underlying cause of these issues was not able to be identified.
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Event Description
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Dealer states that the seat to floor height does not measure 14.5 inches.The caster is also broken.
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Search Alerts/Recalls
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