Submit date: (b)(4) 2015.Investigation findings: an investigation of product scd express controller for the reported condition was performed.A review of the information in the complaint file indicates this investigation was performed by a covidien/medtronic service center for the reported condition of; unit's fan runs while unit is off.Therefore, this report will be based on information provided by the service center.The unit was triaged and the complaint could not be duplicated; complaint not confirmed.During triage, the technician visually inspected the unit and found that the unit's power cord was damaged with exposed copper wire.The root cause of the damaged power cord can be attributed to rough handling.The power cord was replaced to correct the problem.Further visual inspection revealed that the units rear enclosure was damaged; rear enclosure was replaced.The unit was then fully tested; unit passed all testing.The unit passed all testing.Product scd express controller was manufactured in 2010.A review of the device history record shows this device was released meeting all manufacturing specifications.
|