Submit date: 09/21/2015.Investigation: this complaint of a damaged power cord with exposed copper wires was investigated and confirmed.One sample was returned and consisted of u29525, scd 700 compression system, label: mfg date code 05-2011, [sn] (b)(4).The power cord is damaged with exposed copper wires.The unit functions on ac power with a known good power cord connected.Unit functions on battery power.Root cause statement: customer damage/misuse.Ac power cord is damaged exposing copper wires damaged power cord was scrapped in fi.Recommend to replace power cord and process per standard fs procedures.
|