A siemens customer service engineer (cse) specialist was dispatched to the customer site.After evaluating the instrument, the cse performed a total service check and reviewed the error log.The cse discovered errors for "two beads detected." the cse then verified the bead dispense positions and cleaned the bead drop tubing.The cse ran quality controls, which were within acceptable ranges.The customer stated that the discordant result on one patient sample was an isolated event.The customer did not obtain an additional discordant result.The cause of the discordant, falsely low estradiol result on one patient sample is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely low estradiol (e2) result was obtained on one patient sample on an immulite 2000 instrument.The discordant result was not reported to the physician(s).The sample was also diluted with a dilution factor of 1:3 and was tested on the same instrument, resulting as expected.The sample was then repeated neat on the same instrument, resulting higher.The diluted result was reported to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the discordant, falsely low estradiol result.
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