Multiple attempts were made in order to collect additional information, such as sterilization wrapper lot number, patient information (medical history, age, weight, etc.).The actual wrapper that was involved in this event has not been returned for additional investigation.Randomly pulled samples from the final production lots have been inspected and no issues identified.The original reporter confirmed on (b)(6) 2015 that the patient outcome was good.However, based on the originally reported information stating that the procedure was significantly delayed, where no further details have been provided, the emdr was filed on (b)(6) 2015.The unsuccessful report transmission resulted in contacting the esg help desk on (b)(6) 2015 when the ticket number (b)(4) was generated.In addition to this (b)(4) was contacted on 09/18/2015 at 8:36am.Ms.(b)(6), consumer safety officer, advised to submit the mdr paper copy while the egs investigation is pending.
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