Manufacturer alert date was 01september2015.Device was not received by the manufacturer.Without a lot number the device history records review could not be completed.The investigation could not be completed; no conclusion could be drawn, as no product was received.Complaint is an adverse event and product problem.Device was broken during insertion; device was not implanted/explanted.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|
(b)(4): a service and repair evaluation was preformed: the customer reported the tensioner got stuck and the cable could not be removed.The vendor repaired the item, which will be returned to the customer upon completion of service and repair process.The cable, part# 298.801.01s, was not repairable and discarded during the repair of the tensioner.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|