A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.A review of the manufacturing records did not reveal any related nonconformity during manufacturing for the reported product lot.Based on quality assurance assessment, the product met specifications at the time of release.One regulator sample was received and evaluated by the manufacturer.A visual assessment of the returned sample showed no abnormal visual nonconformity.The regulator gauge was able to measure 100 pounds per square in (psi) when connected to a 100 psi air source.However, when the regulator orifice was removed, no gas flow was observed.The on/off valve was removed and gas flow was observed.After troubleshooting the sample, a piece of plastic was found in the on/off valve which was blocking the flow.The root cause of the reported event can be attributed to the piece of plastic blocking the flow.However, how or when the plastic entered into the regulator valve cannot be determined conclusively.(b)(4).
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