Event occurred in the (b)(6).Email received from customer alleging a recent d-dimer reading showed as negative, the same blood test from the patient went to the lab and the lab reading showed >500.Customer stated they took a sample of blood and analysed through the alere machine, which had been calibrated 3 hours previously.Then the exact same sample was sent to the hospital for other tests but also including d-dimer.The results were very different, d-dimer result was 271, which is a negative result.The lab at (b)(6) hospital had a result of >500 on the very same sample which was positive.There were no reported adverse events related to the triage result.No patient information provided.
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