The reported issues involve the following syncardia temporary total artificial heart (tah-t) system components and are reported under three separate medical device reports: primary freedom driver s/n (b)(4) (mfr report # 3003761017-2015-00298, freedom ac power supply s/n (b)(4) (mfr report # 3003761017-2015-00300), and freedom power adaptor s/n (b)(4) (mfr report # 3003761017-2015-00306).The customer reported that while the patient was getting up to get something to eat, the freedom driver stopped working.The customer also reported that the patient lost consciousness, fell, and had an incontinent episode.The customer also reported that when the patient fell, he hit the freedom driver and damaged the driver's ac power supply and power adaptor.The customer also reported that the patient was subsequently switched to the backup freedom driver and the patient felt fine after he was switched.The freedom power adaptor will be returned to syncardia for evaluation.The results of the investigation will be provided in a follow-up mdr.
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The reported issues involve the following syncardia temporary total artificial heart (tah-t) system components and are reported under three separate medical device reports: (1) primary freedom driver s/n (b)(4) (mfr report # 3003761017-2015-00298, (2) freedom ac power supply s/n (b)(4) (mfr report # 3003761017-2015-00300), and (3) freedom power adaptor s/n (b)(4) (mfr report # 3003761017-2015-00306).The customer reported that while the patient was getting up to get something to eat, the freedom driver stopped working.The customer also reported that the patient lost consciousness, fell, and had an incontinent episode.The customer also reported that when the patient fell, he hit the freedom driver and damaged the driver's ac power supply and power adaptor.The customer also reported that the patient was subsequently switched to the backup freedom driver and the patient felt fine after he was switched.The freedom power adaptor s/n (b)(4) was returned to syncardia for investigation.Visual inspection of the power adaptor revealed plastic debris inside the input connector, as well as a metal contact piece on the connector pin.The debris was identified as being parts of a freedom ac power supply connector.After the ac power supply connector pieces were removed from the input connector, the power adaptor was tested and passed all functional and performance testing.The power adaptor performed as intended and there was no evidence of a device malfunction.A performance evaluation of the power adaptors revealed no defects impacting the power adaptors' ability to support life sustaining driver functions.A back-up freedom driver system is also provided to every patient, which provides a means for the patient to be switched to the backup driver in the event a functional anomaly is encountered.Freedom power adaptor was serviced and passed all functional and performance testing prior to being placed into finished goods for clinical use.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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