The customer received questionable immunoglobulin e (ige) results for one patient from an unknown roche analyzer.The initial result was flagged as greater than the test range and the sample was reanalyzed with a 1:20 dilution.The result that was released was 44,000 iu/ml.Two weeks later on an unspecified date, the patient had ige tested at another hospital using the beckman coulter image and the result was 125 iu/ml.The patient's doctor asked why the initial result did not correlated with what the other hospital released.On (b)(6) 2015, the patient was retested and the result was 2500 iu/ml flagged as greater than test range.When tested with a 1:20 dilution, the result was 50,000 flagged as greater than test range.On (b)(6) 2015, the pathologist decided to check serum protein electrophoresis and the gamma levels were normal.She expected them to be elevated due to high ige levels.The pathologist believed the results were not correct.On (b)(6) 2015, a sample from the patient was tested at another site using a cobas e601 analyzer and the result was 2500 iu/ml flagged as greater than the test range.When diluted 1:20, the result was 49448 iu/ml.No adverse event adverse event was reported.
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