Investigation findings: call 34252 was received indicating that finished good 301225a, line hp 72 inch f-r/a, "failed at rotating adaptor end." as a result of the failure, "fluid went over the staff." when the report was received, it was determined that a joint investigation with critical disposables would be required.The samples were received and forwarded to a critical disposables representative for evaluation.The actual lot number in which the issue occurred was not identified, but potential lot numbers were identified within the complaint text.Work order/ dhr raw material/ finished good # 36567308 and lot # 36715614 were evaluated and no discrepancies were identified during the molding process.Upon release of the lot from cdi (bp 50), the product was provided to the dominican republic manufacturing plant (bp 65) for assembly.The work order is created as part of the dominican republic manufacturing process and dominican republic completes final inspection (cdi.Ms.004).The two potential lots reported 10,400 pieces and were produced in july 2014.The qc complaint specialist reviewed the qfi report for sales and similar complaint information.Deroyal has sold 83,537 cases/33,414,800 each of finished good 301225a from 2013 to present.No similar complaints were identified during the review period.Deroyal will continue to monitor trends for this failure and will recognize in the future if it transitions into a recurring issue.Correction: because the reported potential lots were not found in inventory at cdi, no correction action was taken.Root cause analysis: the reported issue was determined to be an isolated report for the finished good.Upon initial evaluation of the sample, the true root cause has not been determined.However, if further evaluation of the sample reveals an exact cause, the report will be reopened.Corrective action and/or systemic correction action taken: the product number reported has been placed on tightened inspection for final testing per corp.Prc.060 application of ansi / asq z1.4.Preventive action: due to the investigation and root cause determination, a preventive action has not been taken.The investigation is complete at this time.The report will be updated if more information becomes available.
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