The customer reported that the patient exhibited a red alarm when he was in his vehicle.The customer also reported there was a low cardiac output (co) display at the time of the alarm.The customer also reported that the patient felt "very badly." the customer also reported that an ambulance was called.The customer also reported that when the patient arrived at the hospital, the staff found a tear on the 70cc tah-t left cannula that is connected to a freedom driver that was supporting a patient.The customer also reported that the 70cc tah-t left cannula was successfully repaired.The customer also reported that the patient was subsequently switched to a companion driver, where co levels returned back to normal and the patient felt fine after the driver switch and 70cc tah-t cannula repair.Syncardia has initiated a capa (corrective and preventive action) to address the cannula tear issue.The capa will document the investigation including, but not limited to, potential root cause and corrective actions associated with all cannula tear events.The removed tah-t cannula piece will be returned to syncardia for evaluation.The results of the investigation will be provided in a follow-up mdr.
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The customer reported that the patient exhibited a red alarm when he was in his vehicle.The customer also reported there was a low cardiac output (co) display at the time of the alarm.The customer also reported that the patient felt "very badly." the customer also reported that an ambulance was called.The customer also reported that when the patient arrived at the hospital, the staff found a tear on the 70cc tah-t left cannula that is connected to a freedom driver that was supporting the patient.The customer also reported that the 70cc tah-t left cannula was successfully repaired.The customer also reported that the patient was subsequently switched to a companion driver, where co levels returned back to normal and the patient felt fine after the driver switch and 70cc tah-t cannula repair.As of (b)(6) 2016, the patient currently remains at home on tah-t support with total support duration of 267 days.The removed tah-t cannula piece was returned to syncardia for evaluation.The customer-reported cannula tear was confirmed.This tear occurred at the distal end of the cannula (the driver end) near the cpc connector.The cpc connector is a component that provides the interface between the drivelines and the tah-t cannula.Syncardia has initiated a capa (corrective and preventive action) to address the cannula tear issue.The capa will document the investigation including, but not limited to, potential root cause and corrective actions associated with all cannula tear events.Per the syncardia freedom driver system guidebook for patients and caregivers - ous, end users are instructed to inspect the drivelines and cannulae daily.If a hole is observed in the drivelines or cannulae, household tape must be applied to temporarily repair the hole and the hospital contact person must be contacted to arrange for a hospital-based evaluation.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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