Model Number 3100A - UPGRADE |
Device Problem
Calibration Error (1078)
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Patient Problem
No Patient Involvement (2645)
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Event Date 09/22/2015 |
Event Type
malfunction
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Manufacturer Narrative
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Carefusion complaint number: (b)(4).In the event the unit becomes available for evaluation or additional information becomes available a follow-up report will be submitted.(b)(4).At this time, carefusion has not received the device from the customer.
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Event Description
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The customer stated: "the "fz" meter iis only reading 1 when all the way to the right and it won't adjust.When the "fz" knob is turned, the "fz" changes so he believes the display is faulty.There was no patient involvement, the event occurred during calibration.".
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Manufacturer Narrative
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Device evaluation: the field service representative evaluated the unit and determined the root cause to be due to a defective power module driver.The driver was replaced and the unit was placed back in service.A return material authorization was issued for the power module driver where the factory service department performed maintenance on the power module driver and the unit is now meeting factory specifications.
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