On 10/08/2015, abbott point of care (apoc) was contacted by a customer who reported when a new pack was inserted and the analyzer turned on, crackling and popping sounds were heard.The analyzer began to smoke and there is a lingering burnt smell.Apoc has determined that a component failure within the analyzer circuitry, may lead to the batteries becoming uncomfortably hot to touch in the area of the battery compartment when using a green non-fused battery carrier.However, the customer states that rechargeable batteries and also a red fused battery carrier was being used.Therefore the analyzer is unlikely to become hot to touch.The product was replaced and returned for investigation.Based on the information available, there were no patient or user related injuries associated with this complaint.
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