A medivators clinical specialist went to the facility to check on their medivators cer automated endoscope reprocessor (aer) disinfectant reservoir that was not heating properly.The facility was using rapicide high level disinfectant which has a use temperature of 35 degrees celsius.The reservoir temperature was displaying 21 degrees celsius.The clinical specialist informed the facility to either replace or repair the reservoir or switch to manual disinfection using opa.Reprocessing endoscopes at the incorrect temperature could result in scopes not being properly disinfected, therefore potential for patient cross-contamination.The clinical specialist followed up with the facility via email on (b)(6) 2015 and they had a new heated reservoir installed.To date, there have been no complaints of patient cross-contamination.This complaint will continue to be monitored within the medivators complaint handling system.
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