Operator should not have used forceps to remove the cartridge and should have followed instruction given in the operator's manual.As per dca operator's manual, "when handling the reagent cartridge, do not force the removal of the cartridge.This can cause physical injury to you and damage to the analyzer." customer indicated that operator attended a medical clinic where the wound was swabbed with alcohol and covered with a band aid and blood was taken to establish a baseline (b)(6).Customer is not prepared to provide any additional personal information.
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