(b)(4).Manufacturing site evaluation: samples received: 30 unopened and 4 open pouches.Analysis and results: there are no previous complaints of the same reference-batch.(b)(4) units were manufactured and distributed of this code batch, there are no units in stock.Received 30 closed samples and 4 open samples, two of them have sutures inside and the other two packs are empty.After checking both empty packs under microscope it was observed that there are marks/signs of a needle or thread in the support cardboard.All closed samples received have been opened and all packs have sutures inside.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfills the oem requirements.Final conclusion: complaint is not justified.Although the samples received fulfill the oem requirements, note has been taken of this incidence in order to assess if new or additional actions are needed.Actions on product: based on the conclusion derived from investigation, it is required to take an action on distributed product.A credit note for one box of product as a quality courtesy.Corrective/preventive actions: according to the internal procedures, there is no need to establish corrective or preventive actions.This complaint is recorded for trending analysis to assess if actions are needed in the future.
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