On (b)(6) 2013, abbott point of care was contacted by a customer who reported that a martel printer rechargeable batter became hot to touch when being charged and made the printer warm.The martel printer product number 06f23-91 for the i-stat1 analyzer is currently discontinued.The customer states they ordered a new battery and placed it in the printer and the printer and new battery worked fine.However, the product was replaced and the customer was asked to return the printer, rechargeable battery and cables for investigation.Based on the information available at the time, there were no injuries associated with this event.
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(b)(4).The investigation was completed on 01/28/2016.The results charging tests did show evidence that the use of the power supply (ps) recieved from the customer.It was determined that the ps returned with the printer, caused the rechargeable battery to reach higher temperatures during recharging as compared to when recharging is performed using proper martel ps.However, the measured surface temperatures from the printer and rechargeable battery were below the test temperature limits, and therefore, not considered hot to touch.The customer's complaint was not reproduced though failure analysis.However, the customer complaint was determined to be caused by use of an incorrect power supply.As per i-stat system manual, art: 714369-00k, rev.Date: 06-apr-15: caution: use only a rechargeable battery pack purchased from abbott (b)(4).Rechargeable battery packs not recommended by or purchased from abbott (b)(4) may be susceptible to overheating and could lead to a potential fire or burn hazard; use power supply provided with printer; do not operate the printer without paper; do not allow the power supply to become a trip hazard; do not disturb the analyzer or printer until printing is complete since this will interrupt the printout.If printing is interrupted, realign the printer and analyzer or replace the analyzer in the downloader to resume printing.Note: if significant time has elapsed, some results may be missing from the printout.Reprint the results; if printed results appear inconsistent with a patient's clinical assessment, verify that the printed results match the data in the analyzer.If the results do match, the patient sample should be retested using another cartridge.If they do not match, reprint the results.If the reprint still does not match the analyzer data, the printer requires service and the printed results must not be used.
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