(b)(4) 2015 03:09 pm (gmt-5:00) added by (b)(4)): a maquet fse (field service engineer) visited the hospital and evaluated the device.Hospital staff had repaired this ceiling pendant by replacing the broken nylon screws before he arrived.Through the fse's investigation on site, he observed that: the cover that fell off was not broken, but had some small scratches on both sides; the surgical lights were in close proximity to that ceiling pendant which might have collided with the ceiling pendants when moving.The fse confirmed that all covers and screws were examined prior to the release of the o.R.To the customer 4 years ago during installation; everything was in place and there were no issues at that time.Maquet (b)(4) reviewed the design of the motor cover connection, and it passed impact resistance test according to ul 60601.Based on above, maquet believes that the or staff failed to observe the surroundings while rotating the pendant or surgical lights, which caused a collision between each other and broke the mounting screws of the axis cover.Maquet (b)(4) required fse to remind customer to follow the user manual when moving the device.All similar motor covers in this hospital will be checked and secured via spare parts if necessary.
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