The customer reported that the freedom driver exhibited fluctuating fill volumes when the patient would stand up at home.The customer also reported that the patient experienced periodic episodes of shortness of breath during the time of the event.The customer also reported that the patient was subsequently switched to the backup freedom driver and the patient felt fine after he was switched.The freedom driver was returned to syncardia for evaluation.Visual inspection of the driver's external and internal components revealed no abnormalities.The driver in "as received" condition passed all required test requirements, which included normotensive and hypertensive settings, with no anomalies or alarms.In addition, the driver was tested for an additional 48 hours and performed as intended with exception to a slightly elevated patient simulated lap (left atrial pressure) above the maximum normotensive specification of 17 mmhg (millimeters of mercury) (actual was 18 mmhg).It is not uncommon for lap to differ across a range of three (3) mmhg during testing as the patient simulator continues to stabilize over time.There was no evidence of a drop in cardiac output; therefore, despite the elevated lap, the driver continued to perform its life-sustaining functions.Review of the driver's alarm history revealed one low cardiac output fault alarm that was recorded as a result of the measured cardiac output on the driver being below 3.5 lpm (liters per minute).This alarm only becomes recorded in the driver's history after the first fifteen minutes upon startup and after approximately four minutes and fifteen seconds in the alarm state.This alarm did not occur at syncardia, and the customer did not report any fault alarms.The customer experience was not duplicated during the investigation, and there was no evidence of a device malfunction.Therefore, the root cause of the customer-reported low cardiac output could not be determined.Despite the customer-reported low cardiac output, risk to the patient was low because the driver continued to perform its life-sustaining functions.The driver was serviced, which included the replacement of the pca (piston cylinder assembly) as a precautionary measure, before being placed into finished goods.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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