Investigation: inspection was done visually in microscope.The steel wire was broken and the twisted wires are both broken almost at the same place.This indicates that this is not due to material weakening since the twisted wire is made of stainless steel and unlikely to break at the same place.There is no material error found on the brush.It is possible to break the wire if the brush head is bent back and forwards a couple of times, therefore there is a warning according in the manual showing that bending the brush head is not allowed.Conclusion: the twisted metal wires of the brush have been broken off at same place and this can only happen if the wire was bent several times.According to manual it not allowed to bend the brush on the metal wire.Conclusion is that there is no product fault and therefore the breakage has to be caused by wrong handling of the product.
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