We have not received the complaint device for evaluation, and we were not able to verify the failure mode.Lot history records review did not reveal any discrepancies related to the complaint event either during the manufacturing or packaging processes.We also have not received any other complaints for devices from the complaint lot.Therefore, the root cause(s) of the failure remains inconclusive.We have initiated an internal corrective and preventive action to investigate and address potential causes of the "balloon would not deflate" issue.Please note no patient injuries happened due to this incident.Note: the original submission of this report failed due to the software issue: cessub issue (b)(4).
|