The customer reported they received false results from the urisys 1100 analyzer serial number (b)(4).The customer stated the issue has been occurring for several months and on several specimens.Specific data could not be provided.For "blood" (erythrocytes), the results would range from negative to "++".The result from the laboratory would then be positive.The test was repeated with the same results.For leukocytes, the results would range from negative to "++".There was no adverse event.A new vial of test strips was used with the same issue.The customer cleaned the tray of the analyzer, but the issue persisted.Controls were performed.Return of the meter and test strips were requested.Replacement meter and strips were sent.
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